Refund Policy

Refund Policy
This Refund Policy explains when refunds may be available for ordersof our baked goods, energy bites, and cold brew.

1) Cancellation / Refund Eligibility (Before Preparation)

Refunds are available only if you cancel your order before it is prepared for delivery or pickup. Once an order is prepared for delivery or pickup, refunds are generally not available.

2) Payment

Payment is required at checkout.

3) Pickup Times

Pickup is available during:

  • 7:00 AM–10:00 AM

  • 1:00 PM–7:00 PM

4) Pickup Attempts & Missed Pickup

If a customer misses pickup, we will make up to two (2) additional attempts to contact and/or meet.

If pickup cannot be completed after these attempts, the order may forfeit the refund unless extraordinary circumstances apply.

5) Delivery Times

Delivery is available during:

  • 10:00 AM–7:00 PM

6) Delivery Confirmation & Missed Delivery

If you select delivery, we will contact you within 12–18 hours to confirm date/time.

If delivery cannot be completed due to address issues, unavailability, or other customer-related circumstances, we may make up to two (2) additional attempts to contact to coordinate delivery.

If delivery cannot be completed after these attempts, the order may forfeit the refund unless extraordinary circumstances apply.

7) Delivery Radius and Exceptions

Our maximum delivery radius is 20 miles from 91770.

We do not deliver beyond 20 mile radius of zip codes unless we contact you and you agree to an agreeable delivery cost.

8) Delivery Fees

Delivery is handled via Uber delivery.

Delivery price is based on distance:

  • 0–5 miles: $4.99

  • 6–10 miles: $6.99

  • 11–15 miles: $9.99

  • 16–20 miles: $12.99

9) Refund Method / Amount

If a refund is approved, the refund will be issued to the original payment method.

10) Limited Liability

To the fullest extent permitted by law, our liability related to refunds, credits, or order fulfillment is limited to the amount you paid for the applicable order. We are not liable for delays or failures in fulfillment caused by circumstances beyond our control.

11) Contact

For cancellation or refund requests, contact ezzie.bakes@gmail.com with your order details. Refund/cancellation requests must be made before the order is prepared for delivery or pickup.