Yes—pickup/drop-off is free when available. Availability is limited and confirmed after you order.

Pickup/drop-off times depend on our baking schedule and the option selected/confirmed with your order. We’ll send you a confirmation message with the pickup/drop-off details once your order is ready to fulfill.

Delivery pricing is distance-based. At checkout, choose the delivery option that matches your area (e.g., Local / Nearby / Extended). The price shown at checkout is what you pay for delivery.

If you need to change your address or timing, contact us as soon as possible after placing your order. We’ll try to accommodate, but changes may require switching to a different delivery option based on distance and availability.

Yes. Cookies are made in batches to order. Please allow the processing time shown at checkout. After your order is prepared, we’ll message you with pickup/drop-off confirmation or delivery status.

If you need to cancel, please reach out as soon as possible. Cancellations made before we start preparing your order are eligible for a refund. Once baking/packaging has started, refunds may not be available for the prepared items.

If your order is late or marked delivered but not received, contact us right away. We’ll work with you to resolve the issue. If a remake is required due to loss/incorrect delivery beyond our control, additional charges may apply to cover the cost of remaking and added delivery/logistics.