Frequently Asked Questions
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I’ll message you within 1–3 hours during business hours to confirm your pickup/delivery time and your incentive/refund/freebie.
Orders are fulfilled by the next day if received before 1:00PM. If received after 1:00PM, it will be fulfilled on the later date you choose (time range selected in checkout). -
Pickup is available in Rosemead during business hours (8:00AM–6:00PM daily). After you order, I’ll confirm your pickup time within 1–3 hours during business hours.
Exact location will be sent at confirmation.
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Outside-hours pickup/delivery may be possible with advance notice. Please message me to confirm.
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Delivery is available during business hours. After you order, I’ll message you within 1–3 hours during business hours to confirm your delivery time.
Delivery is done via Uber Delivery. Once your order is sent out, I’ll share the delivery details/tracking info with you. -
If your order is late or marked delivered but you haven’t received it, contact me right away. If it’s not due to customer fault, I’ll work with you to resolve it (including a remake if needed). Any extra charges would only apply if the issue is due to incorrect address or customer-provided delivery details.
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You can choose between:
Option 1: Store Credit Refund Incentive
Option 2: Free Bonus Incentive
More details are below.
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Pickup: 8:00AM–6:00PM daily (Rosemead)
You receive store credit based on your order total
Fulfillment: next day if ordered before 1:00PM; otherwise on the later date you choose
Outside-hours pickup: contact me in advance to confirm
Store credit:
$15–$24: $3.00
$25–$49: $7.00
$50–$74: $10.00
$75+: $15.00
I’ll message within 1–3 hours during business hours.
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Pickup: 8:00AM–6:00PM daily (Rosemead)
You receive a free bonus based on what you order
Fulfillment: next day if ordered before 1:00PM; otherwise on the later date you choose
Outside-hours pickup: contact me ahead of time to confirm
I’ll message within 1–3 hours during business hours.
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Yes—pick-up is free. Choose Option 1 or Option 2 at checkout.
The exact extras available will be confirmed when I message after your order has been received. -
Delivery pricing is based on how far you are from my location in Rosemead. Your delivery fee is automatically set at checkout based on your ZIP code and what you see there is what you pay.
If you’re outside my delivery range, message me and I can discuss delivery pricing with you.
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Message me as soon as possible after you place your order. I’ll try to accommodate, but changes may require switching to a different delivery option based on distance and availability.
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Yes—everything is homemade and made from scratch fresh. Cookies are prepared in batches to order, so please allow the processing time shown at checkout. Before I start baking, I’ll confirm your order details and finalize your delivery/pickup date/time.
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Email is easiest. If you message during business hours before the end of the day, you’ll get a response within the day. After hours, I respond the next business day.

